Luxury Guest Experience Lead

Four Seasons; Al Maryah Island; Sur place; AED 180 000 - 300 000; Plein temps

Résumé du poste

Four Seasons Abu Dhabi at Al Maryah Island is seeking a Guest Experience Manager to lead the lobby and arrival/departure experience. You will ensure exceptional service, guide a Guest Experience Team, and coordinate with hotel departments to deliver memorable guest moments.

Based in Abu Dhabi, you will play a pivotal role in maintaining Four Seasons’ standards of hospitality, handling guest inquiries, and enhancing the guest experience through proactive recommendations and seamless operations.

Responsabilités

• Respond to guest requests with accurate assessments and personalized touches.
• Supervise Guest Experience Team and coach to meet Core and Service Culture standards.
• Handle guest interactions with the highest level of hospitality and professionalism; resolve complaints and provide information on hotel services.

Description du poste

Four Seasons Abu Dhabi at Al Maryah Island is seeking a Guest Experience Manager to lead the lobby and arrival/departure experience. You will ensure exceptional service, guide a Guest Experience Team, and coordinate with hotel departments to deliver memorable guest moments.

Based in Abu Dhabi, you will play a pivotal role in maintaining Four Seasons’ standards of hospitality, handling guest inquiries, and enhancing the guest experience through proactive recommendations and seamless operations.