Luxury Concierge Agent - Elevate Guest Experiences

Four Seasons Hotels Limited; Abu Dhabi; On-site; AED 134,000 - 179,000; Full time

Job summary

Four Seasons Hotel Abu Dhabi at Al Maryah Island is seeking a Concierge Agent with at least 1 year of luxury-brand guest service experience. Excellent English communication is required; Arabic is a plus.

You will deliver hospitality, assist guests with inquiries, and coordinate with various hotel teams to ensure seamless experiences. Proficiency in Opera PMS or similar hotel management systems is preferred, and you will handle luggage, reservations, tickets, and local recommendations while

Qualifications

• Minimum 1 year of experience in a luxury-brand Concierge/Guest Service role.
• Proficient in English; Arabic language is a plus.
• Strong guest service, interpersonal, verbal and written communication skills.
• Ability to make recommendations and provide accurate directions and arrangements.
• Basic knowledge of Opera PMS or other hotel management systems.

Responsibilities

• Handle all guest interactions with the highest level of hospitality and professionalism; respond to guest requests and inquiries with local knowledge and hotel practices.
• Process packages, faxes, messages, and mail accurately and timely.
• Collaborate harmoniously with colleagues and supervisors.
• Maintain updated desk collateral and information on local attractions, tickets, and reservations.
• Input guest arrangements into software accurately and ensure proper billing.
• Support Guest Service, Business Center, and lobby operations during heavy volumes.
• Provide basic troubleshooting for in-room services (Internet, TV, etc.).
• Coordinate with Guest Service team for luggage, deliveries, and special requests.
• Assist with tasks in absence of or due to high volume.

Skills

Guest service

Communication skills

English proficiency

Tools

Opera PMS

Job description

Four Seasons Hotel Abu Dhabi at Al Maryah Island is seeking a Concierge Agent with at least 1 year of luxury-brand guest service experience. Excellent English communication is required; Arabic is a plus.

You will deliver hospitality, assist guests with inquiries, and coordinate with various hotel teams to ensure seamless experiences. Proficiency in Opera PMS or similar hotel management systems is preferred, and you will handle luggage, reservations, tickets, and local recommendations while