Luxury Guest Experience Concierge

Ennismore; Ras Al Khaimah; On-site; AED 56,000 - 100,000; Full time

Job summary

Rixos Ras Al Khaimah invites guests into a world of luxury with attentive concierge service at the heart of the resort. As a Concierge, you respond to special requests, provide local insights, and ensure guests enjoy seamless experiences throughout their stay.

Ideal candidates have hospitality experience in a luxury environment, excellent communication and interpersonal skills, a polished appearance, and a guest‑first attitude that enhances every interaction and memory.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment.
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach.
• Well-presented, confident, and service-oriented with a strong attention to detail.

Responsibilities

• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Skills

Communication

Interpersonal skills

Guest service

Job description

Rixos Ras Al Khaimah invites guests into a world of luxury with attentive concierge service at the heart of the resort. As a Concierge, you respond to special requests, provide local insights, and ensure guests enjoy seamless experiences throughout their stay.

Ideal candidates have hospitality experience in a luxury environment, excellent communication and interpersonal skills, a polished appearance, and a guest‑first attitude that enhances every interaction and memory.