Lux Hospitality Concierge & Guest Experience Lead

Ennismore; Ras Al Khaimah; On-site; AED 67,000 - 100,000; Full time

Job summary

Rixos Hotels in Ras Al Khaimah is seeking a Lobby Ambassador to warmly welcome guests, assist arrivals and departures, and provide personalized support throughout their stay. You will work closely with Bell and Guest Relations to ensure seamless service that reflects Rixos standards and a premium lobby atmosphere.

Responsibilities include guiding guests with facility information, managing lobby flow, assisting with luggage and buggy services, addressing comments and requests, and upselling hotel

Qualifications

• Experience in lobby ambassador or front office roles in luxury hotels or resorts.
• Excellent communication and interpersonal skills with a warm, professional approach.
• Ability to work in a fast-paced, multicultural environment and deliver guest-centric service.

Responsibilities

• Welcome and assist arriving and departing guests, including VIPs.
• Coordinate with Bell and Guest Relations to ensure personalized arrivals and smooth movements.
• Provide information on hotel facilities, activities, services, and directions.

Skills

Guest relations

Communication

Front office

Multicultural environment

Professional grooming

Job description

Rixos Hotels in Ras Al Khaimah is seeking a Lobby Ambassador to warmly welcome guests, assist arrivals and departures, and provide personalized support throughout their stay. You will work closely with Bell and Guest Relations to ensure seamless service that reflects Rixos standards and a premium lobby atmosphere.

Responsibilities include guiding guests with facility information, managing lobby flow, assisting with luggage and buggy services, addressing comments and requests, and upselling hotel