Luxury Lobby Concierge & Guest Experience

Rixos Hotels; Ras Al Khaimah; On-site; AED 45,000 - 67,000; Full time

Job summary

Rixos Hotels in Ras Al Khaimah seeks a Lobby Ambassador to welcome guests and support arrivals and departures with warmth and professionalism. You will collaborate with Bell and Guest Relations to ensure smooth guest flow and provide information on facilities and services.

In this luxury setting, you’ll maintain an inviting lobby, handle peak period queues, assist with luggage, and promote hotel offerings while upholding brand standards and guest privacy.

Qualifications

• Previous experience in a Lobby Ambassador, Guest Relations, Front Office, or similar guest-facing role.
• Excellent communication and interpersonal skills.
• Strong guest service skills with the ability to anticipate needs.
• Professional grooming and a confident presence in a luxury setting.
• Ability to work effectively in a fast-paced, multicultural environment.

Responsibilities

• Welcome and assist arriving and departing guests, including VIP guests.
• Coordinate with Bell and Guest Relations teams to ensure personalized arrivals and smooth guest movement.
• Provide guests with information about hotel facilities, activities, services, and directions.
• Maintain a clean, organized, and welcoming lobby environment.
• Manage lobby traffic and assist with reception queuing during peak periods.
• Support luggage delivery and buggy services in coordination with the Bell team.
• Handle guest comments, complaints, and requests promptly and professionally.
• Maintain guest privacy and confidentiality at all times.
• Complete pre-arrival follow-ups and support special guest arrangements.
• Promote hotel facilities, in-house services, and upselling opportunities.
• Follow all hotel, safety, and operational standards and procedures.
• Contribute to guest satisfaction and continuously look for opportunities to enhance the guest experience.

Skills

Lobby ambassador experience

Communication skills

Guest service skills

Professional grooming

Multicultural environment

Job description

Rixos Hotels in Ras Al Khaimah seeks a Lobby Ambassador to welcome guests and support arrivals and departures with warmth and professionalism. You will collaborate with Bell and Guest Relations to ensure smooth guest flow and provide information on facilities and services.

In this luxury setting, you’ll maintain an inviting lobby, handle peak period queues, assist with luggage, and promote hotel offerings while upholding brand standards and guest privacy.