Luxury Guest Experience Concierge

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

Rixos in Abu Dhabi is seeking a Concierge to assist guests with special requests, provide information about the property and local area events, and maintain accurate logbooks. You will report accidents and ensure safety training compliance while upholding brand standards and professional appearance.

The role requires strong communication, a warm demeanor, and meticulous attention to detail in a luxury hotel setting.

Qualifications

• Experience as concierge or guest-facing role, preferably luxury hotel.
• Strong communication and interpersonal skills with a warm, professional, guest-focused approach.
• Well-presented, confident, and service-oriented with strong attention to detail.

Responsibilities

• Respond to special requests from guests and ensure satisfaction.
• Gather and provide information about the property and local activities.
• Review shift logs and document pertinent information in logbooks.
• Report accidents, injuries and unsafe conditions to manager and complete safety training.
• Follow company policies, maintain professional appearance and protect assets.

Skills

Concierge experience

Communication skills

Guest-focused service

Job description

Rixos in Abu Dhabi is seeking a Concierge to assist guests with special requests, provide information about the property and local area events, and maintain accurate logbooks. You will report accidents and ensure safety training compliance while upholding brand standards and professional appearance.

The role requires strong communication, a warm demeanor, and meticulous attention to detail in a luxury hotel setting.