Luxury Concierge — Elevate Guest Experience

Accor Hotels

Ras Al Khaimah

On-site

AED 84,000 - 144,000

Full time

2 days ago

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Job summary

Rixos Ras Al Khaimah is seeking a Concierge to respond to guest requests with warmth and precision, ensuring memorable stays.

You will gather information about the property and local amenities, update logs, and uphold safety and confidentiality in a luxury hotel setting.

The role requires professional presentation, strong communication, and a guest-focused mindset within a luxury hotel environment. Previous concierge experience in luxury hotels is preferred, with excellent interpersonal skills.

Qualifications

Previous experience in a Concierge role, preferably within a luxury hotel environment.
Strong communication and interpersonal skills with a warm, professional, and guest-focused approach.

Responsibilities

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Review shift logs/daily memo books and document pertinent information in logbooks.
Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.
Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.