Luxury Guest Experience Associate – Hospitality & Sales

Palazzo Versace Dubai; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

Palazzo Versace Dubai is seeking a Guest Service Associate to welcome and assist guests in a luxury environment. You will guide product selections, provide accurate recommendations, and process cash and card transactions with precision, upholding five-star service standards.

Maintain pristine outlet appearance, manage stock deliveries and displays, and respond to guest inquiries with professionalism. Fluency in Russian or Arabic and English is required; flexible shifts including weekends are

Qualifications

• Previous experience in retail sales or hospitality.
• Fluent in Russian or Arabic; English proficiency required.
• Strong communication and customer service skills.
• Willing to work flexible shifts, including weekends and public holidays.
• Basic computer and POS system knowledge.

Responsibilities

• Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
• Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
• Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
• Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
• Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
• Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
• Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
• Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.

Skills

Customer service

Communication skills

Sales skills

Russian language

Arabic language

English language

Tools

POS system

Computer basics

Job description

Palazzo Versace Dubai is seeking a Guest Service Associate to welcome and assist guests in a luxury environment. You will guide product selections, provide accurate recommendations, and process cash and card transactions with precision, upholding five-star service standards.

Maintain pristine outlet appearance, manage stock deliveries and displays, and respond to guest inquiries with professionalism. Fluency in Russian or Arabic and English is required; flexible shifts including weekends are