Guest Relations Agent

Zohorecruit; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Palazzo Versace Dubai is seeking a Guest Relations/Front Office professional to provide warm, personalized service to guests in a luxury setting. You will assist with information, handle requests, and coordinate across departments to ensure a flawless guest experience.

Excellent English communication and a guest-focused attitude are essential, with flexibility to work shifts, weekends, and holidays in a premium Dubai hotel environment.

Qualifications

• Previous Guest Relations or Front Office experience in a luxury hotel is preferred.
• Good command of English; additional languages are an advantage.
• Professional, confident and guest-focused.

Responsibilities

• Welcome and assist guests in a warm, professional, and personalized manner.
• Provide information about hotel facilities, services, dining outlets, and local attractions.
• Handle guest requests, inquiries, and concerns promptly and professionally.
• Follow up on guest feedback and coordinate with relevant departments for timely resolution.
• Recognize VIP guests and special occasions and ensure personalized service.
• Maintain accurate guest information and records.
• Promote hotel services and enhance the overall guest experience.
• Maintain high standards of grooming, communication, and luxury service.

Skills

Excellent communication

Interpersonal skills

Guest-focused

Flexibility

Job description

Dubai, United Arab Emirates | Posted on 09/24/2026

Palazzo Versace Dubai is a luxury 5-star hotel located along the historic Dubai Creek, bringing the distinctive Versace lifestyle and Italian-inspired design into an exceptional hospitality experience. The hotel features 215 elegantly designed rooms and suites, 169 residences, multiple award-winning dining destinations, and beautifully landscaped pools and leisure facilities.As part of Palazzo Hospitality, Palazzo Versace Dubai is committed to delivering exceptional guest experiences through personalized service, attention to detail, and genuine hospitality. Our diverse team represents a wide range of nationalities and cultures, creating an international and dynamic working environment.Joining Palazzo Versace Dubai provides students, graduates, and hospitality professionals with the opportunity to gain valuable international experience while working in a luxury hotel environment in one of the world's leading hospitality destinations.Key Responsibilities:Welcome and assist guests in a warm, professional, and personalized manner.Provide information about hotel facilities, services, dining outlets, and local attractions.Handle guest requests, inquiries, and concerns promptly and professionally.Follow up on guest feedback and coordinate with relevant departments to ensure timely resolution.Recognize VIP guests and special occasions and ensure personalized service.Maintain accurate guest information and records.Promote hotel services and enhance the overall guest experience.Maintain high standards of grooming, communication, and luxury service.

Requirements

Requirements:

Previous Guest Relations or Front Office experience in a luxury hotel is preferred.

Excellent communication and interpersonal skills.

Good command of English; additional languages are an advantage.

Professional, confident, and guest-focused.

Ability to work flexible shifts, weekends, and public holidays.