Luxury Front Office Supervisor - Guest Experience Lead

Meliá Hotels International; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Meliá Hotels International in Dubai is seeking a Front Office professional with luxury background to join our team and deliver memorable guest experiences. You will lead front desk operations, welcome guests and coordinate with other departments to ensure seamless service.

The ideal candidate speaks English at a high level and Arabic (or Russian/Spanish) and brings a friendly, proactive personality with flexibility and motivation to work in a dynamic hospitality environment.

Qualifications

• Experience in a similar role with luxury background.
• High level of English and Arabic or Russian or Spanish.
• A friendly and sympathetic personality.
• Flexibilty and motivation.

Responsibilities

• Representation of the Front Office Manager and Front Office Assistant Manager
• Development and introduction of standards at the front office area as well as the subsequent support of the front office team
• Check-in / -out as well as the individual greeting and farewell of our guests
• Close cooperation with all departments for a unique hotel experience
• Professional presentation of our hotel through active, personal guest and customer contact
• Advising our guests on the location, facilities and the full range of services on offer
• Ensuring quality standards

Skills

English

Arabic

Hospitality experience

Job description

Meliá Hotels International in Dubai is seeking a Front Office professional with luxury background to join our team and deliver memorable guest experiences. You will lead front desk operations, welcome guests and coordinate with other departments to ensure seamless service.

The ideal candidate speaks English at a high level and Arabic (or Russian/Spanish) and brings a friendly, proactive personality with flexibility and motivation to work in a dynamic hospitality environment.