Senior Front Office Experience Lead

Uae Job Alert; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Address Hotels + Resorts in Dubai seeks a Senior Front Office Ambassador to deliver an exceptional guest experience from check-in to check-out. You will support frontline operations, ensuring professional, efficient, and personalized service at every touchpoint.

Requirements include a minimum of 4 years in hospitality and at least 2 years in a supervisory role within a luxury 5-star environment, with strong communication and guest-service orientation.

Qualifications

• Minimum 4 years of experience in the hospitality industry.
• At least 2 years in a supervisory role in a 5-star environment.
• Front Office or Guest Services experience is preferred.

Responsibilities

• Perform daily Front Office operations per hotel standards and guidelines.
• Welcome guests professionally and create a positive first impression.
• Support check-in/check-out procedures with accuracy and service quality.
• Assist guests with inquiries, facilities, and services during their stay.
• Coordinate with Housekeeping, Concierge, Reservations and other departments for a smooth guest experience.
• Handle guest concerns professionally and assist with service recovery when needed.
• Maintain accurate guest information and follow Front Office policies.

Skills

Front Office Procedures

Guest Service

Communication

Education

High School Diploma

Hospitality Degree Preferred

Job description

Address Hotels + Resorts in Dubai seeks a Senior Front Office Ambassador to deliver an exceptional guest experience from check-in to check-out. You will support frontline operations, ensuring professional, efficient, and personalized service at every touchpoint.

Requirements include a minimum of 4 years in hospitality and at least 2 years in a supervisory role within a luxury 5-star environment, with strong communication and guest-service orientation.