Front Office Rooms Controller - Resort Tower

Wynn Al Marjan Island; Dubai; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Healthcare package

Generous leave policy

Incentive programs

Employee benefits

Job summary

Wynn Al Marjan Island is seeking a Front Office Room Controller to join the Front Office – Resort Tower Operations team in the UAE. The role focuses on overseeing room inventory, ensuring readiness, and collaborating with Housekeeping to support seamless guest arrivals and departures.

The ideal candidate has 3+ years in luxury hospitality, strong communication, and deep knowledge of room operations in high-volume settings. Flex shifts, including evenings and weekends, are required.

Qualifications

• Minimum 3 years of experience in a luxury hospitality environment (Front Office or Rooms Division).
• Experience as a Room Controller, Front Desk Supervisor, or similar role preferred.
• Strong understanding of room inventory management and hotel operations in high-volume settings.
• Excellent verbal and written communication, with attention to detail.

Responsibilities

• Oversee room inventory and assignment for high-volume arrivals and departures.
• Coordinate with Housekeeping and Facility Management to ensure room readiness and availability.
• Monitor real-time room status and prioritize allocations by guest type and operation needs.
• Optimize room blocking to maximize efficiency and upselling opportunities.
• Support Front Desk by managing guest flow and reducing wait times during peak periods.
• Update PMS (Opera Cloud) accurately for room status and assignments.
• Communicate with Front Office, Housekeeping and other departments to resolve issues promptly.

Skills

Room inventory management

High-volume operations

Communication

multitasking

Tools

Opera Cloud

Microsoft Office

Job description

Job Description

About Wynn Al Marjan Island: Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About The Position

Wynn Al Marjan Island is currently seeking a Front Office Room Controller to join the resort’s Front Office – Resort Tower Operations team.

Responsibilities

The primary duties and responsibilities of this role are:

• Oversee room inventory and assignment to support high-volume arrivals and departures.
• Coordinate closely with Housekeeping and Facility Management to ensure room readiness and availability.
• Monitor real-time room status and prioritize allocations based on guest type, arrival time, and operational needs.
• Optimize room blocking strategy to maximize efficiency, minimize room moves, and support upselling opportunities.
• Support Front Desk operations by managing guest flow and reducing wait times during peak periods.
• Ensure accurate system updates within PMS (e.g., Opera Cloud) for room status, availability, and assignments.
• Communicate effectively with Front Office, Housekeeping, and other departments to resolve room-related issues promptly.
• Handle special requests and room preferences in line with guest profiles and brand standards.
• Support pre-arrival planning and group/block management.
• Maintain detailed records and reports related to room inventory and operational performance.
• Ensure all decisions align with Forbes Five-Star service delivery and operational efficiency standards.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Minimum 3 years of experience in a luxury hospitality environment, preferably within Front Office or Rooms Division.
• Previous experience as a Room Controller, Front Desk Supervisor, or similar role preferred.
• Strong understanding of room inventory management and hotel operations in a high-volume environment.
• Excellent verbal and written communication skills, with professional clarity and attention to detail.
• Strong organizational and multitasking skills with the ability to prioritize under pressure.
• Proficiency in hotel systems (e.g., Opera Cloud) and Microsoft Office.
• Ability to analyze operational data and make real-time decisions.
• Strong coordination and teamwork skills across multiple departments.
• Ability to work flexible shifts, including weekends, evenings, and public holidays.

About Wynn Al Marjan Island’s Benefits

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and incentive programs, and other employee benefits.