Concierge & Guest Services Team Lead – Luxury Resort

Careers at UAE; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

Fairmont The Palm in Dubai seeks an Assistant Guest Service Manager to oversee daily operations of the Concierge & Guest Service department. This role involves coaching a dedicated team to ensure exceptional service delivery and managing guest requests efficiently.

Be prepared to handle various tasks, offer valuable information about facilities, and provide an unparalleled guest experience. Passion for service, strong communication skills, and a minimum of one year in a supervisory role are essential.

Qualifications

• Minimum of 1 year previous supervisory position in customer service.
• Fluency in English, secondary language preferred.
• Ability to handle multiple tasks and guest requests.

Responsibilities

• Overlook daily operations of Concierge & Guest Service department.
• Coach and guide the Concierge team.
• Manage guest requests and provide assistance.

Skills

Guest service passion

Communication skills

Leadership skills

Problem solving abilities

Organizational skills

Flexibility

Computer proficiency

Tools

Opera

Job description

Fairmont The Palm in Dubai seeks an Assistant Guest Service Manager to oversee daily operations of the Concierge & Guest Service department. This role involves coaching a dedicated team to ensure exceptional service delivery and managing guest requests efficiently.

Be prepared to handle various tasks, offer valuable information about facilities, and provide an unparalleled guest experience. Passion for service, strong communication skills, and a minimum of one year in a supervisory role are essential.