Guest Experience & Quality Leader

Accorhotel; Dubai; On-site; AED 90,000 - 130,000; Part time

Job summary

Accor is seeking a Guest Experience Manager & Quality Manager for Fairmont The Palm in Dubai. You will drive brand standards, manage quality audits, and lead initiatives to enhance guest satisfaction across departments.

The role involves coaching Heartist teams, analyzing guest feedback, and ensuring continuous improvement in service delivery. The ideal candidate will have luxury-hotel experience, strong leadership, and excellent communication skills to mentor staff and elevate the guest

Qualifications

• Previous experience in a similar luxury hotel role.
• Excellent communication and interpersonal skills with guests and colleagues at all levels.
• Strong leadership and team management abilities.

Responsibilities

• Adhere to brand standards to enhance customer service.
• Conduct quality audits to monitor staff performance and service gaps.
• Develop data-driven analyses from review platforms and present monthly improvement opportunities.
• Maintain service standards and translate them into actionable SOPs and training.
• Work with Department Heads to update SOPs and run refresher trainings.

Skills

Communication

Guest service

Leadership

Problem solving

Interpersonal skills

Job description

Accor is seeking a Guest Experience Manager & Quality Manager for Fairmont The Palm in Dubai. You will drive brand standards, manage quality audits, and lead initiatives to enhance guest satisfaction across departments.

The role involves coaching Heartist teams, analyzing guest feedback, and ensuring continuous improvement in service delivery. The ideal candidate will have luxury-hotel experience, strong leadership, and excellent communication skills to mentor staff and elevate the guest