Guest Experience Leader — Front Office Manager

Hilton; Ras Al Khaimah; On-site; AED 134,000 - 223,000; Full time

Job summary

Hilton in Ras al-Khaimah is seeking a Front Office Manager to oversee daily front office operations and deliver memorable hospitality experiences for every guest. You will lead the front desk team, coach staff, and ensure service standards across all guest touchpoints.

You will monitor guest satisfaction, drive upsell initiatives to optimize occupancy and revenue, and provide regular updates and training to keep the team informed about hotel offerings and local attractions.

Qualifications

• Experience in front office management within hospitality.
• Strong guest-service orientation and problem-solving abilities.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily front office operations including guest service, registration, and room inventory.
• Monitor guest satisfaction and guide the team to implement improvements.
• Promote hotel services and execute up-selling tactics to drive occupancy and revenue growth.
• Provide regular updates and training to ensure staff are informed about hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns to uphold service standards.
• Supervise and develop front office team, monitor performance, and foster a positive work environment.

Job description

Hilton in Ras al-Khaimah is seeking a Front Office Manager to oversee daily front office operations and deliver memorable hospitality experiences for every guest. You will lead the front desk team, coach staff, and ensure service standards across all guest touchpoints.

You will monitor guest satisfaction, drive upsell initiatives to optimize occupancy and revenue, and provide regular updates and training to keep the team informed about hotel offerings and local attractions.