Front Office Assistant Manager - Luxury Hospitality

Dubai Holding LLC; Abu Dhabi; On-site; AED 360,000 - 540,000; Full time

Benefits offered by this job

Healthcare and life insurance

Paid annual leave

Learning & development programmes

Internal mobility opportunities

Colleague discounts

Job summary

Jumeirah Saadiyat Island in Abu Dhabi seeks an Assistant Front Office Manager to lead daily guest arrival operations and supervise Guest Services teams. You will personally greet VIP guests, resolve complaints, and coordinate events to ensure flawless service across the property.

The ideal candidate has 4–5 years in luxury hospitality, a Bachelor’s degree in relevant fields, and strong leadership with advanced MS Office skills. Additional language abilities are a plus.

Qualifications

• 4–5 years of experience in a similar role in luxury hospitality.
• Bachelor’s Degree in Hospitality, Business, or a related field.
• Proficiency in Microsoft Office programs (Intermediate|Advanced).
• Leadership and team-management skills.
• Additional language skills are desirable.

Responsibilities

• Oversee daily guest arrival preparations, VIP room readiness, amenities and special requests to ensure a seamless arrival experience.
• Supervise Guest Services Executives and Guest Relations colleagues, providing coaching and support to uphold service standards.
• Personally greet VIP and suite guests upon arrival with warm, professional assistance.
• Handle and resolve guest complaints promptly and professionally, ensuring issues are addressed to maintain satisfaction.
• Engage with in-house guests to collect feedback, promote services, and encourage guest satisfaction surveys.
• Coordinate guest events such as welcome cocktails, ensuring smooth cross-department communication.

Skills

Leadership

Microsoft Office

Languages

Education

Bachelor’s degree in Hospitality, Business, or relevant field

Job description

Jumeirah Saadiyat Island in Abu Dhabi seeks an Assistant Front Office Manager to lead daily guest arrival operations and supervise Guest Services teams. You will personally greet VIP guests, resolve complaints, and coordinate events to ensure flawless service across the property.

The ideal candidate has 4–5 years in luxury hospitality, a Bachelor’s degree in relevant fields, and strong leadership with advanced MS Office skills. Additional language abilities are a plus.