Duty Manager

Anantara; Dubai; On-site; AED 200,880 - 334,800; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a Duty Manager to support the Front Office leadership in delivering exceptional guest experiences. You will oversee daily operations, coach the Front Office team, and ensure SOPs and hotel standards are followed to maintain optimal service levels.

The role emphasizes guest satisfaction, effective communication with housekeeping, reservations, and other departments, and responsible shift leadership in the absence of the Front Office Manager.

Qualifications

• Experience in Front Office operations and guest service.
• Leadership and training skills.
• Knowledge of hotel SOPs and standards.

Responsibilities

• Assist the Front Office Manager in overseeing daily Front Office operations.
• Supervise, coach, and develop Front Office team members.
• Ensure compliance with hotel standards and SOPs.
• Monitor arrivals, VIPs, special requests, and guest preferences.
• Handle guest complaints and service recovery promptly.
• Coordinate with Housekeeping, Reservations, Finance, F&B, Guest Relations.
• Prepare shift handovers and operational reports.
• Act as shift leader in the absence of the Front Office Manager.
• Support departmental admin, including budget monitoring.
• Foster a positive team culture and health/safety compliance.

Skills

Front Office leadership

People management

Training

Performance monitoring

Guest service

PMS knowledge

Tools

PMS

Job description

.Duty Manager page is loaded## Duty Managerlocations: Dubai, United Arab Emiratestime type: Full timeposted on: Posted Todayjob requisition id: JR108822**Job Location:**Anantara The Palm Dubai ResortAnantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning 'without end', our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression - for our guests and for our people.Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world's most captivating locales - from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.**Key Duties & Responsibilities**Anantara The Palm team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:* Assist the Front Office Manager in overseeing daily Front Office operations, ensuring exceptional guest service and smooth departmental performance.* Supervise, coach, and develop Front Office team members through training, performance monitoring, and ongoing support.* Ensure compliance with hotel standards, policies, and Standard Operating Procedures (SOPs).* Monitor daily arrivals, departures, VIPs, special requests, and guest preferences to deliver personalized guest experiences.* Handle guest complaints and service recovery promptly, ensuring timely resolution and high guest satisfaction.* Maximize departmental performance by monitoring service quality, operational efficiency, costs, and upselling opportunities.* Coordinate with Housekeeping, Reservations, Finance, Food & Beverage, Guest Relations, and other departments to ensure seamless operations.* Maintain thorough knowledge of the Property Management System (PMS), hotel facilities, room categories, promotions, and resort services.* Prepare shift handovers, operational reports, and communicate any incidents, guest feedback, or operational issues to management.* Support departmental administration, including budget monitoring, audits, and operational reporting.* Act as the shift leader, assuming responsibility for Front Office operations during the absence of the Front Office Manager or Night Manager.* Foster a positive team culture while ensuring compliance with company policies, health, safety, and security procedures.### Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.