Assistant Outlet Manager — Luxury Resort Operations

Anantara Hotels & Resorts; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Anantara The Palm Dubai Resort is seeking a dynamic hospitality leader to oversee daily outlet operations, ensuring guest experiences align with Anantara standards and drive profitability.

You will forecast business levels, plan staffing, collaborate with Learning & Development, mentor managers, and maintain brand SOPs, safety, and asset care to deliver exceptional service. This is an on-site role requiring hands-on leadership and teamwork across departments to elevate the guest experience.

Responsibilities

• Oversee the daily operations of the outlet, ensuring exceptional guest experiences, operational efficiency, and profitability in line with Anantara standards.
• Support the achievement of departmental financial objectives through budgeting, revenue generation, cost control, and productivity management.
• Forecast business levels and plan staffing requirements to ensure efficient operations and optimal service delivery.
• Partner with Learning & Development to identify training needs, deliver departmental training, and foster continuous learning and development.
• Lead, coach, mentor, and develop managers, supervisors, and team members, promoting a high-performance culture and effective succession planning.
• Ensure compliance with brand standards, SOPs, health, safety, hygiene, and sanitation requirements.
• Manage scheduling, attendance, and labour costs while maintaining appropriate staffing levels.
• Oversee maintenance and proper use of departmental assets, equipment, and facilities, coordinating preventative maintenance as required.
• Promote guest loyalty programmes and ensure team members actively support brand initiatives to enhance the guest experience.
• Foster collaboration with all hotel departments, particularly Banqueting and Events, to ensure seamless service delivery.
• Lead by example through a hands-on management style, creating a positive work environment and motivating the team to achieve operational excellence.

Job description

Anantara The Palm Dubai Resort is seeking a dynamic hospitality leader to oversee daily outlet operations, ensuring guest experiences align with Anantara standards and drive profitability.

You will forecast business levels, plan staffing, collaborate with Learning & Development, mentor managers, and maintain brand SOPs, safety, and asset care to deliver exceptional service. This is an on-site role requiring hands-on leadership and teamwork across departments to elevate the guest experience.