Outlet Operations Manager - Luxury Resort Leader

Minor Hotels; Dubai; On-site; AED 279,000 - 446,400; Full time

Job summary

Anantara The Palm Dubai Resort, part of Anantara Hotels & Resorts, is seeking an experienced hospitality leader to oversee the daily operations of the outlet, ensuring exceptional guest experiences, high service standards, and operational profitability.

You will partner with Learning & Development, lead a team of managers and supervisors, manage scheduling and costs, and coordinate with Banqueting and Events to deliver seamless service while upholding health and safety guidelines.

Responsibilities

• Oversee daily operations of the outlet, ensuring exceptional guest experiences, operational efficiency, and profitability in line with Anantara standards.
• Support the achievement of departmental financial objectives through effective budgeting, revenue generation, cost control, and productivity management.
• Forecast business levels and plan staffing requirements to ensure efficient operations and optimal service delivery.
• Partner with the Learning & Development team to identify training needs, deliver departmental training, and foster continuous learning and development.
• Lead, coach, mentor, and develop managers, supervisors, and team members, promoting a high-performance culture and effective succession planning.
• Ensure compliance with all brand standards, SOPs, health, safety, hygiene, and sanitation requirements.
• Manage scheduling, attendance, and labour costs while maintaining appropriate staffing levels.
• Oversee the maintenance and proper use of departmental assets, equipment, and facilities, coordinating preventative maintenance where required.
• Promote guest loyalty programmes and ensure team members actively support brand initiatives to enhance the guest experience.
• Foster strong collaboration and communication with all hotel departments, particularly Banqueting and Events, to ensure seamless service delivery.
• Lead by example through a hands-on management style, creating a positive work environment and motivating the team to achieve operational excellence.

Job description

Anantara The Palm Dubai Resort, part of Anantara Hotels & Resorts, is seeking an experienced hospitality leader to oversee the daily operations of the outlet, ensuring exceptional guest experiences, high service standards, and operational profitability.

You will partner with Learning & Development, lead a team of managers and supervisors, manage scheduling and costs, and coordinate with Banqueting and Events to deliver seamless service while upholding health and safety guidelines.