Luxury Front Office Assistant Manager – Dubai

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

One&Only One Zaabeel in Dubai invites a proactive Assistant/Front Office Manager with a passion for guest service to lead the front desk team. You will oversee guest services, concierge, and daily operations, ensuring seamless check-ins, smooth communications, and memorable guest experiences.

The role requires leadership, 2+ years in luxury hotel front office, and proficiency with Opera PMS, plus English (additional languages are a plus). Weekend and holiday flexibility is expected.

Qualifications

• Bachelor's degree in hospitality management, business administration, or a related field.
• At least 2 years of experience in a front office or guest services management role, in a luxury hotel.
• Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks.
• Proficiency in Opera PMS and in English (oral and written); additional language is a plus.
• Flexibility to work weekends and holidays; knowledge of relevant hotel regulations.

Responsibilities

• Supervise and manage front office operations guest services concierge
• Monitor all financial transactions including cash, credit card payments and other forms of payment; ensure accurate billing

Skills

Leadership

Communication

Guest services management

Opera PMS

English proficiency

Additional language

Compliance knowledge

Team coordination

Education

Bachelor's degree in hospitality management or related field

Job description

One&Only One Zaabeel in Dubai invites a proactive Assistant/Front Office Manager with a passion for guest service to lead the front desk team. You will oversee guest services, concierge, and daily operations, ensuring seamless check-ins, smooth communications, and memorable guest experiences.

The role requires leadership, 2+ years in luxury hotel front office, and proficiency with Opera PMS, plus English (additional languages are a plus). Weekend and holiday flexibility is expected.