Luxury Front Office Assistant Manager - Guest Experience

One&Only Resorts; Dubai; On-site; AED 134,000 - 268,000; Full time

Job summary

One&Only One Za’abeel in Dubai seeks an Assistant Manager, Front Office to lead guest services with warmth and precision, supporting the Front of House Manager across departments including guest services and concierge. You will supervise operations, uphold a high standard of service, and mentor a passionate team to exceed guest expectations.

Ideal candidates hold a bachelor's degree in hospitality management or related field, with at least 2 years' luxury hotel front office experience, and

Qualifications

• Bachelor's degree in hospitality management, business administration, or a related field.
• At least 2 years of experience in a front office or guest services management role in a luxury hotel.
• Proficiency in Opera PMS and strong English communication skills.

Responsibilities

• Supervise and manage front office operations, guest services, concierge
• Monitor all financial transactions, including cash, credit card payments, and other forms of payment
• Monitor the accuracy of guest folios, billing statements, and invoices, correcting any discrepancies as necessary
• Ensure an efficient response in the event of overbooking scenario
• Ensure that all daily arrival VIP rooms, special request rooms, and long-stay guest rooms are pre-blocked-in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities
• Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems (ALICE, SAGA, Opera etc.)
• From the moment of pre-arrival, to establish strong connections and communication channels with each guest to set the tone for a seamless stay
• Follow up on all guest dissatisfaction from the previous day, make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offered
• Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended. Communication channels include personal and digital tools such as company smartphones (e.g. GMH and WhatsApp Business)
• In the event of any guest incidents / inconveniences, attempt to solve each issue and elevate to management when necessary. All guest issues, incidents, and feedback is logged on ALICE within the same day of occurrence

Skills

Leadership

Organizational skills

Communication skills

Interpersonal skills

English proficiency

Education

Bachelor's degree in hospitality management or related field

Tools

Opera PMS

ALICE

SAGA

Job description

One&Only One Za’abeel in Dubai seeks an Assistant Manager, Front Office to lead guest services with warmth and precision, supporting the Front of House Manager across departments including guest services and concierge. You will supervise operations, uphold a high standard of service, and mentor a passionate team to exceed guest expectations.

Ideal candidates hold a bachelor's degree in hospitality management or related field, with at least 2 years' luxury hotel front office experience, and