Guest Experience Concierge – Luxury Front Desk

SIRO Hotels; Dubai; On-site; AED 78,120 - 122,760; Full time

Job summary

SIRO One Za’abeel in Dubai is seeking a professional Front Office Associate to ensure seamless guest arrivals, accurate check-ins and courteous guest interactions.

You will work across departments, resolve issues, upsell services, maintain records, and support the guest experience with a commitment to high standards and hospitality excellence. Fluency in English is required, knowledge of Opera, MS Office and a passion for luxury service are essential for success in this role.

Qualifications

• Minimum two years working in a luxury, or boutique hotel in Front Office.
• Must be proficient in hospitality guest services and guest interaction.
• Fluent in verbal and written English; other languages are a plus.
• Experience with Opera PMS and MS Office is required.

Responsibilities

• Maintain relationships with all departments to complete tasks efficiently.
• Provide information to supervisors and team members; assist guests.
• Handle complaints, settle disputes and report to management.
• Interact with guests to gather feedback on service and satisfaction.
• Record guest issues in the tracking system and follow up.
• Ensure compliance with policies, standards and procedures.
• Assist with check-ins/outs and passport data collection where required.
• Support upselling programs and report revenue opportunities.
• Balance cash, float and card takeings; prepare cashier reports.
• Attend trainings and contribute to ongoing service improvements.

Skills

Guest services

Fluent English

Reservations experience

Opera PMS

MS Office

Typing

Tools

Opera

Microsoft Office

Job description

SIRO One Za’abeel in Dubai is seeking a professional Front Office Associate to ensure seamless guest arrivals, accurate check-ins and courteous guest interactions.

You will work across departments, resolve issues, upsell services, maintain records, and support the guest experience with a commitment to high standards and hospitality excellence. Fluency in English is required, knowledge of Opera, MS Office and a passion for luxury service are essential for success in this role.