Front Office Assistant Manager

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 240,000 - 420,000; Full time

Job summary

One&Only One Zaabeel in Dubai invites a proactive Assistant/Front Office Manager with a passion for guest service to lead the front desk team. You will oversee guest services, concierge, and daily operations, ensuring seamless check-ins, smooth communications, and memorable guest experiences.

The role requires leadership, 2+ years in luxury hotel front office, and proficiency with Opera PMS, plus English (additional languages are a plus). Weekend and holiday flexibility is expected.

Qualifications

• Bachelor's degree in hospitality management, business administration, or a related field.
• At least 2 years of experience in a front office or guest services management role, in a luxury hotel.
• Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks.
• Proficiency in Opera PMS and in English (oral and written); additional language is a plus.
• Flexibility to work weekends and holidays; knowledge of relevant hotel regulations.

Responsibilities

• Supervise and manage front office operations guest services concierge
• Monitor all financial transactions including cash, credit card payments and other forms of payment; ensure accurate billing

Skills

Leadership

Communication

Guest services management

Opera PMS

English proficiency

Additional language

Compliance knowledge

Team coordination

Education

Bachelor's degree in hospitality management or related field

Job description

At One amp Only we exist to create joy for our guests through anticipation creativity precision empathy and warmth We tailor every aspect of our guests stay to bring their dreams and desires to life With an atmosphere that s chic but wonderfully unstuffy and a team who are meticulous but warm we seek to exceed our guests expectations at every possible turn Behold the dawn of a new all-encompassing resort experience in Dubai One amp Only One Za abeel A vibrant hub for business a magnetic stage for entertainment and a haven for inner-city wellness this new Dubai resort will be more than a trailblazing icon of the skyline and it will be an utterly unrivalled urban oasis With abundant knowledge and generosity we anticipate our guest s every need and surpass expectations Whether we are designing the perfect family day out or arranging a romantic private dinner we approach everything with imagination to spark a sense of playfulness discovery and adventure This is not simply our job it s our passion

About The Role

The Assistant Manager Front Office at One amp Only One Za abeel will be responsible for creating joy for guests through anticipation creativity precision empathy and warmth tailoring every aspect of their stay to exceed their expectations They will assist Front of House Manager in the operations and supervision of all front office departments including guest services concierge

Operational Key Duties and Responsibilities

• Supervise and manage front office operations guest services concierge
• Monitor all financial transactions including cash credit card payments and other forms of payment
• Monitor the accuracy of guest folios billing statements and invoices correcting any discrepancies as necessary
• Ensure an efficient response in the event of overbooking scenario
• Ensure that all daily arrival V I P rooms special request rooms and long-stay guest rooms are pre-blocked-in advance that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities
• Actively manage and record guest preferences and communicate with relative departments making sure they are followed up on and inserted in the appropriate systems ALICE SAGA Opera etc From the moment of pre-arrival to establish strong connections and communication channels with each guest to set the tone for a seamless stayFollow up on all guest dissatisfaction from the previous day make sure all the issues are resolved in an efficient way and the guest is satisfied with the solution offeredMaintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended Communication channels include personal and digital tools such as company smartphones e g GMH and WhatsApp Business In the event of any guest incidents inconveniences attempt to solve each issue and escalating to management when necessary All guest issues incidents and feedback is logged on ALICE within the same day of occurrence

• Bachelor's degree in hospitality management, business administration, or a related field
• At least 2 years of experience in a front office or guest services management role, in a luxury hotel
• Strong leadership and organizational skills, with the ability to effectively manage a team and prioritize tasks
• Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels
• Proficiency in Opera PMS
• Proficiency in English (oral and written)
• Additional language would be a plus
• Knowledge of relevant regulations and laws related to hotel operations
• Ability to work flexible hours, including weekends and holidays