Luxury Front Office Director

Accor; Dubai; On-site; AED 260,000 - 500,000; Full time

Job summary

Banyan Tree Dubai is seeking a Front Office Manager to lead all front office operations and deliver exceptional guest experiences in a luxury setting.

You will oversee reception, concierge, guest services, and reservations, ensuring personalised service, operational excellence, and strong team performance while collaborating with Revenue, Reservations, and other departments to optimise occupancy and guest satisfaction.

Qualifications

• Minimum 5 years' experience in front office operations within luxury hotels or resorts.
• At least 2 years in a supervisory/managerial role.
• Strong understanding of front office systems such as Opera PMS.
• Proven track record in guest-centric leadership and team development.
• Exceptional guest service orientation with strong problem-solving skills.
• Outstanding communication and interpersonal skills.
• Ability to lead, motivate and develop a high-performing team.
• Commercial awareness with focus on driving revenue and operational results.

Responsibilities

• Lead and manage daily front office operations including reception, arrivals/departures, guest services, and concierge.
• Ensure warm, efficient, and personalised welcome aligned with Banyan Tree standards.
• Monitor service delivery and exceed guest expectations.
• Handle guest feedback and resolve escalations promptly.
• Coach and mentor front office staff; conduct regular briefings and reviews.
• Collaborate with Housekeeping, Guest Relations, F&B and other departments.

Skills

Guest service

Leadership

Communication

Problem solving

Team development

Revenue awareness

Tools

Opera PMS

Job description

Banyan Tree Dubai is seeking a Front Office Manager to lead all front office operations and deliver exceptional guest experiences in a luxury setting.

You will oversee reception, concierge, guest services, and reservations, ensuring personalised service, operational excellence, and strong team performance while collaborating with Revenue, Reservations, and other departments to optimise occupancy and guest satisfaction.