Luxury Events Sales Executive | MOstay Perks & Growth

Mandarin Oriental Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi seeks an Events Sales Executive to drive revenue through warm client contacts and strategic planning within the Sales - Conference Centre team. The role reports to the Director of Sales and emphasizes selling to event planners with a focus on flawless execution.

You will manage planning information, coordinate with hotel departments, and ensure client satisfaction from pre-event to post-event follow-up in a luxury environment.

Qualifications

• Bachelor's degree in business / hospitality management or relevant qualification.
• At least 2 years solid experience in similar capacity, preferably in luxury hospitality.
• Guest-focused and ability to build rapport with clients.
• Results driven and goal-oriented.
• Great negotiation and presentation skills.
• Excellent communication skills in English, both verbal and written.

Responsibilities

• Constantly gather, understand and apply knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
• Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as requested by the Director of Groups & Events.
• Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
• Cross Sell other MO Hotels as appropriate
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.

Skills

Guest-focused

Results driven

Negotiation

Presentation skills

English communication

Education

Bachelor's degree in business / hospitality management

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi seeks an Events Sales Executive to drive revenue through warm client contacts and strategic planning within the Sales - Conference Centre team. The role reports to the Director of Sales and emphasizes selling to event planners with a focus on flawless execution.

You will manage planning information, coordinate with hotel departments, and ensure client satisfaction from pre-event to post-event follow-up in a luxury environment.