Events Sales Executive

Mandarin Oriental Hotel Group Limited; Abu Dhabi; On-site; AED 180,000 - 260,000; Full time

Job summary

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking an Events Sales Executive to join the Sales - Conference Centre team. You will drive revenue through client contacts, maintain planning information, and represent the hotel in all client interactions with warmth and professionalism.

Responsibilities include event planning oversight, timely reporting, and follow-up on accounts, while cross-selling MO properties as appropriate.

Qualifications

• Bachelor's degree in business or hospitality management required.
• At least 2 years solid experience in luxury hospitality or related field.
• Strong guest-focused approach and ability to build rapport with clients.
• Results-driven and goal-oriented with excellent English communication.
• Strong negotiation and presentation skills.

Responsibilities

• Sell to meet personal and team revenue goals through client contacts and planning.
• Maintain an up-to-date planning information portfolio for sales and planning.
• Represent the hotel in all client contacts with warmth and professional demeanor.
• Prepare information-sharing communications to clients and hotel departments.
• Ensure final preparations for events to meet client expectations and planning details.
• Complete reports for the Director of Groups & Events.
• Maintain organized event files recording key information for continuity.
• Follow up with clients and settle balances and deposits.

Skills

Guest-focused

Negotiation skills

Presentation skills

Communication skills (English)

Education

Bachelor's degree in business / hospitality management

Job description

Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Events Sales Executive to join our Sales - Conference Centre team.

Are you a master of craft?Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Sales Department, The Events Sales Executive is responsible for maintaining key attention on selling to meet personal and team revenue goals through warm and friendly client contacts, creative sales processes and effective “sales closings” techniques and planning to meet the event wishes and expectations of event planners. The Events Sales Executive reports to the Director of Sales.

As an Events Sales Executive, you will beresponsiblefor the following duties:

• Constantly gather, understand and apply the knowledge of food, beverage, technical equipment and inter-departmental procedures to the sales and planning process with the client.
• Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process.
• Effectively represent the Hotel in all telephone, written and personal contacts with potential, past and current clients with warm and friendly guest contact, an ever-present willingness to assist, and especially an obvious desire to welcome client business to the hotel.
• Prepare all information-sharing communiqués to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis.
• Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process.
• Complete all reports on a timely basis as requested by the Director of Groups & Events.
• Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated.
• Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances.
• Cross Sell other MO Hotels as appropriate
• Follow up all enquiries within 24 hours of receipt and trace and follow up all past, potential and current client files on a regular basis.
• Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager.
• Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client.

As an Events Sales Executive, weexpectfrom you:

• Bachelor's degree in business / hospitality management or relevant qualification
• At least 2 years solid experience in similar capacity, preferably in luxury hospitality field, resort experience will be a plus
• Guest-focused and ability to build rapport with clients
• Results driven and goal-oriented
• Great negotiation and presentation skills
• Excellent communication skills in English, both verbal and written

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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