Head of Luxury Events & VIP Experience

Mandarin Oriental Hotel Group Limited; Abu Dhabi; Vor Ort; AED 180.000 - 280.000; Vollzeit

Zusammenfassung

Mandarin Oriental Hotel Group Limited in Abu Dhabi seeks a Head of Events to lead strategic planning and development of ultra-luxury gatherings across the resort, aligning with the business goals. You will partner with Sales, Marketing, and elite agencies to design exclusive weddings, corporate retreats, fashion shows, and product launches, while ensuring flawless execution and high-touch VIP service.

The role emphasizes leadership, budget oversight, vendor management, and a commitment to

Aufgaben

• Create and implement the resort's long-term events strategy aligned with business goals.
• Identify business opportunities driving event bookings with UHNWIs, celebrities, and corporate leaders.
• Lead market research and competitive analysis to tailor event offerings.
• Develop a calendar of signature events reflecting the resort's unique selling points.
• Own the client relationship lifecycle from inquiry to post-event follow-up for VIPs.
• Provide concierge-level support to VIP clients and coordinate with wedding planners and luxury agencies.
• Oversee multi-department coordination for large-scale events with F&B, Housekeeping, Guest Services, Security, and vendors.
• Create detailed event briefs, timelines, and contingency plans ensuring luxury standards.
• Manage risk, health, safety, and legal requirements for events to protect the resort's reputation.
• Manage the events department's budgeting, forecasting, and revenue strategies to maximize profitability.
• Lead, mentor, and develop the events team and drive performance reviews and objective setting.
• Maintain an upscale guest experience with attention to detail and personalized service.
• Establish relationships with top-tier luxury vendors and negotiate favorable contracts.
• Collaborate with Marketing on brand consistency and promoting event capabilities.
• Monitor global event trends and introduce innovative concepts and technology.
• Incorporate sustainable practices and lead CSR initiatives through events.

Jobbeschreibung

Mandarin Oriental Hotel Group Limited in Abu Dhabi seeks a Head of Events to lead strategic planning and development of ultra-luxury gatherings across the resort, aligning with the business goals. You will partner with Sales, Marketing, and elite agencies to design exclusive weddings, corporate retreats, fashion shows, and product launches, while ensuring flawless execution and high-touch VIP service.

The role emphasizes leadership, budget oversight, vendor management, and a commitment to