Events Sales Executive

Mandarin Oriental Hotel Group; Abu Dhabi; On-site; AED 167,000 - 357,000; Full time

Job summary

Mandarin Oriental Abu Dhabi is seeking an Events Sales Executive to drive event sales and ensure client satisfaction from planning through post-event follow-up. You will maintain strong client relations, coordinate cross-departmental details, and close sales to meet revenue targets.

Ideal candidates have a hospitality background, at least 2 years in a similar role, and excellent English communication. Experience in luxury hospitality is a plus, with a proactive, guest-focused approach.

Qualifications

• Bachelor's degree in business/hospitality management or equivalent qualification.
• Minimum 2 years' experience in a similar role, preferably in luxury hospitality.
• Luxury hospitality experience is a plus.
• Strong English communication, both written and verbal.

Responsibilities

• Sell to meet personal and team revenue goals through client contacts and planning.
• Prepare information for clients and other hotel departments and update it timely.
• Coordinate event logistics from planning to execution to ensure client satisfaction.
• Follow up inquiries within 24 hours and manage client files.
• Assist other sales team members to secure business and deliver events as requested.

Skills

Guest focus

Rapport with clients

Results driven

Negotiation

Presentation skills

English communication

Education

Bachelor's degree in business / hospitality management

Job description

Based at the Emirates palace Mandarin Oriental Abu Dhabi within the Sales Department The Events Sales Executive is responsible for maintaining key attention on selling to meet personal and team revenue goals through warm and friendly client contacts creative sales processes and effective sales closings techniques and planning to meet the event wishes and expectations of event planners The Events Sales Executive reports to the Director of Sales

As an Events Sales Executive you will be responsible for the following duties Constantly gather understand and apply the knowledge of food beverage technical equipment and inter-departmental procedures to the sales and planning process with the client Maintain an up-to-date planning information portfolio for easy reference in the sales and planning process Effectively represent the Hotel in all telephone written and personal contacts with potential past and current clients with warm and friendly guest contact an ever-present willingness to assist and especially an obvious desire to welcome client business to the hotel Prepare all information-sharing communiqu s to the client and to other hotel departments precisely and thoroughly and update that information on a timely basis Assume responsibility for all final preparations prior to the event and on the day of the event to ensure client satisfaction in line with the details of the planning process Complete all reports on a timely basis as requested by the Director of Groups amp Events Maintain orderly event files recording all vital information on proper departmental forms should another team member be called upon to assist or should an issue following the event need to be substantiated Bid a fond farewell to all event clients with a personalized letter of appreciation and complete follow up on all outstanding balances Cross Sell other MO Hotels as appropriate Follow up all enquiries within 24 hours of receipt and trace and follow up all past potential and current client files on a regular basis Follow all department guidelines on the outlining and collection of advance deposits and final payments OR the clear arrangements for credit accounts with the Credit Manager Assist other professional sales team members with overall team efforts to secure business and to produce all events to meet the expressed wishes and expectations of the client

As an Events Sales Executive, we expect from you: Bachelor's degree in business / hospitality management or relevant qualification At least 2 years solid experience in similar capacity, preferably in luxury hospitality field, resort experience will be a plus Guest-focused and ability to build rapport with clients Results driven and goal-oriented Great negotiation and presentation skills Excellent communication skills in English, both verbal and written