Luxury Concierge Manager: Guest Experience Leader

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel brand in the United Arab Emirates is seeking an experienced Assistant Concierge Manager to ensure exceptional guest experiences. The role involves supervising concierge services and managing guest feedback. Candidates should have 3-5 years in a similar role within a 5-star environment, preferably in the UAE, and must demonstrate strong communication skills and technical proficiency. This position offers a supportive work environment and various benefits, including comprehensive healthcare and performance-based incentives.

Benefits

Learning & Development programmes

Colleague discounts on food and beverage

Comprehensive healthcare

Qualifications

• 3-5 years' experience in a luxury 5-star environment.
• Previous experience in the UAE preferred.
• Fluent in English; proficiency in an additional language.

Responsibilities

• Ensure guests receive warm, friendly, and efficient service.
• Oversee concierge, bell, and valet operations to ensure standards.
• Address and resolve guest complaints promptly and professionally.

Skills

Guest service

Conflict resolution

Technical proficiency in Microsoft Office

Communication

Multicultural teamwork

Tools

Opera Cloud systems

Job description

A luxury hotel brand in the United Arab Emirates is seeking an experienced Assistant Concierge Manager to ensure exceptional guest experiences. The role involves supervising concierge services and managing guest feedback. Candidates should have 3-5 years in a similar role within a 5-star environment, preferably in the UAE, and must demonstrate strong communication skills and technical proficiency. This position offers a supportive work environment and various benefits, including comprehensive healthcare and performance-based incentives.