Luxury Concierge: Guest Experience Architect

Dorchester Collection; Dubai; On-site; AED 100,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

World-class development opportunities

Complimentary stays with breakfast at

Discounts at sister Dorchester hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance every 24 months

Shared company accommodation

Company transportation to/from work

Uniform provided with complimentarylau

Service charge

Job summary

The Lana Dorchester Collection Dubai invites a polished Concierge to deliver ultra-luxury guest experiences in a landmark property. You’ll join a passionate team and learn through our renowned learning academy to elevate service standards daily.

You’ll build extensive knowledge of local dining, events, and experiences, forge trusted partnerships, coordinate seamless guest requests, and ensure meticulous attention to detail for every guest journey across our city’s finest venues.

Qualifications

• Relevant professional qualification or hotel school diploma.
• Experience in luxury hotels as Concierge or guest services is preferred.
• 2–3 years of related experience in a premium hospitality role.

Responsibilities

• Support the Concierge Team to improve guest experience and service efficiency.
• Maintain knowledge of local events, dining, and entertainment to make recommendations.
• Own external relationships and partnerships within the city and with the global Concierge network.
• Oversee grooming and coordination with bell staff, porters, doorman and valet teams.

Skills

Guest services

Communication

Multitasking

Relationship building

Education

Hotel school diploma

Job description

The Lana Dorchester Collection Dubai invites a polished Concierge to deliver ultra-luxury guest experiences in a landmark property. You’ll join a passionate team and learn through our renowned learning academy to elevate service standards daily.

You’ll build extensive knowledge of local dining, events, and experiences, forge trusted partnerships, coordinate seamless guest requests, and ensure meticulous attention to detail for every guest journey across our city’s finest venues.