Concierge

Dorchester Collection; Dubai; On-site; AED 100,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

World-class development opportunities

Complimentary stays with breakfast at

Discounts at sister Dorchester hotels

Meals on duty

Private medical insurance

Life insurance

Flight allowance every 24 months

Shared company accommodation

Company transportation to/from work

Uniform provided with complimentarylau

Service charge

Job summary

The Lana Dorchester Collection Dubai invites a polished Concierge to deliver ultra-luxury guest experiences in a landmark property. You’ll join a passionate team and learn through our renowned learning academy to elevate service standards daily.

You’ll build extensive knowledge of local dining, events, and experiences, forge trusted partnerships, coordinate seamless guest requests, and ensure meticulous attention to detail for every guest journey across our city’s finest venues.

Qualifications

• Relevant professional qualification or hotel school diploma.
• Experience in luxury hotels as Concierge or guest services is preferred.
• 2–3 years of related experience in a premium hospitality role.

Responsibilities

• Support the Concierge Team to improve guest experience and service efficiency.
• Maintain knowledge of local events, dining, and entertainment to make recommendations.
• Own external relationships and partnerships within the city and with the global Concierge network.
• Oversee grooming and coordination with bell staff, porters, doorman and valet teams.

Skills

Guest services

Communication

Multitasking

Relationship building

Education

Hotel school diploma

Job description

Position Overview

We are not just a collection of hotels but instead a talented community A family with a shared passion and commitment to unapologetically love and breathe who we are every day An eclectic grouping who really care about each other and our guests where belonging transcends all else We do this with a backdrop of extraordinary hotels steeped in history glamour and stories which provide the perfect stage for our people our Legends to live our vision Treasured by Guests Cherished by Employees Celebrated Worldwide Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy The basis of We Care is to create an environment where all of our employees feel valued and respected allowing positive engagement to prosper We continually strive to build and nurture a culture where inclusivity is part of our DNA reflected by our core values of Passion Personality Respect Working Together and Creativity guide us each and every day We care about your career and are known for having the absolute best people in the industry When you join us as a Concierge you start a unique opportunity to become celebrated as the very best in your field You ll learn not only from your fellow Legends but also through our award-winning learning academy so that you can achieve the highest standards of craft service and leadership and become a legend in your own story

What you’ll get

As a Concierge at The Lana Dorchester Collection Dubai here are just some of the great benefits you will receive

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50 off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you’ll do

You’ll love what you do and take pride in delighting our guests You will be responsible for supporting the Concierge Team in driving continuous improvement of our Guest experience enhancing the hotel service proposition and efficiency of processes as well as driving key hotel projects in support of our strategic priorities and business goals You will act as the point of reference for guests who need assistance or information and attend their wishes and requirements outside hotels like arranging dining reservations events excursions transportation etc upon request from hotels and local residents You will build knowledge relationships and partnerships with local community and businesses that can add value and enhance guests stay The role is responsible for being informed about current events dining and entertainment scene and service providers Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations You will support the Head Concierge in owning the external relationships and partnerships within the city s geographical location Maintaining relationship with global Concierge network Owning the list of preferred vendors and continually evaluating its relevancy and quality Oversee the grooming over the bell captain luggage porters doorman and valet team Our values of Passion Personality Respect Working Together and Creativity guide us each and every day As a Concierge you ll have the opportunity to bring these to life and continue to create our legacy The items shared are the essence of a day in the life of a Concierge but we ll make sure you are provided with specifics on how we care for our hotel You ll bring your unique personality, passion, and a signature touch of luxury hospitality to the role and the concierge team Guest service drive with outstanding communication, intuitive active listening, and flawless multitasking capabilities. Relentlessly relationship driven. Excellent knowledge of leveraging property and digital concierge technology. Fluid communication is what keeps our departments running seamlessly. You pair your exceptional interpersonal skills with a strong luxury service and business ethic

English is the primary language used in our hotel to serve our international clientele. You can eloquently and comfortably communicate in this language.

You will have a relevant professional qualification or hotel school diploma and bring a wealth of past experience working in a similar capacity for luxury hotels for at least 2-3 years. Proven previous experience as a Concierge or a premium role in guest services is an advantage.