Lead Luxury Housekeeper — Guest Experience Champion

Dorchester Collection; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

World-class development opportunities

Sister hotels stays with breakfast

Discounts at bars/restaurants

Meals on duty

Private medical insurance

Life insurance

Annual flight allowance

Company accommodation

Company transport to/from work

Uniform with complimentary laundry

Job summary

Dorchester Collection Dubai seeks a Senior Housekeeper to lead our housekeeping team in delivering exceptional guest experiences at The Lana Dorchester Collection Dubai. You will learn from an award-winning academy, uphold Dorchester standards, and mentor a multicultural staff to achieve excellence.

You will drive guest satisfaction, manage budgets, and contribute to revenue and cost controls while maintaining the highest levels of service in a luxury setting.

Qualifications

• Minimum 2 years in a similar role in a luxury 5-star brand.
• Middle East experience advantageous.

Responsibilities

• Oversee daily housekeeping operations to ensure guest excellence.
• Assist the Assistant Executive Housekeeper in daily department operations and lead a multicultural team.
• Supervise daily shift operations to maintain standards and cleanliness.
• Ensure guestrooms, public spaces, and staff areas are clean and well maintained.
• Carry out inspections and address corrective actions as needed.
• Maintain guest and colleague satisfaction while managing the operating budget.
• Assist in managing controllable department expenses to meet budgeted goals.
• Lead, inspire, and train the housekeeping team and participate in recruitment and disciplinary processes.

Skills

Leadership

Attention to detail

Cost control

Guest service

English proficiency

Communication

Job description

Dorchester Collection Dubai seeks a Senior Housekeeper to lead our housekeeping team in delivering exceptional guest experiences at The Lana Dorchester Collection Dubai. You will learn from an award-winning academy, uphold Dorchester standards, and mentor a multicultural staff to achieve excellence.

You will drive guest satisfaction, manage budgets, and contribute to revenue and cost controls while maintaining the highest levels of service in a luxury setting.