Concierge

RIXOS; Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Job summary

Rixos invites guests to a world of luxury and seeks a Concierge to respond to special requests and provide detailed information about the property and nearby attractions.

You will review shift logs, document relevant details, report accidents or unsafe conditions to the manager, and uphold the company’s policies, confidentiality, and asset protection with a professional appearance and guest-focused attitude.

Qualifications

• Previous experience in a Concierge or guest-facing role in luxury hotels.
• Excellent communication and interpersonal abilities.
• Well-presented, confident, service-oriented with strong attention to detail.

Responsibilities

• Respond to guest requests and follow up to ensure satisfaction.
• Gather and provide information about the property and local area activities and events.
• Review shift logs and document pertinent information.
• Report accidents or unsafe conditions to management and complete safety trainings.
• Follow policies, maintain professional appearance, and protect company assets.

Skills

Communication skills

Interpersonal skills

Guest-focused

Attention to detail

Job description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Respond to special requests from guests with unique needs and follow up to ensure satisfaction.

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities..

Review shift logs/daily memo books and document pertinent information in logbooks.

Report accidents, injuries, and unsafe work conditions to manager, and complete safety training and certifications.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.

Qualifications

• Previous experience in a Concierge, or similar guest-facing role, preferably within a luxury hotel environment
• Strong communication and interpersonal skills with a warm, professional, and guest-focused approach
• Well-presented, confident, and service-oriented with a strong attention to detail