Luxury Concierge Agent — Elevate Guest Experience & City Insights

Four Seasons; Al Maryah Island; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Training opportunities

Complimentary accommodation

Dry cleaning

Employee meals

Job summary

Four Seasons Hotel Abu Dhabi at Al Maryah Island is seeking a Concierge Agent to welcome guests with exceptional hospitality and local insight.

You will handle guest requests, provide directions, and recommend experiences, coordinating with the Guest Service team to ensure a seamless stay.

A minimum of 1 year in a luxury brand, strong English skills (Arabic a plus), and strong communication are required; Opera PMS familiarity is a plus.

Qualifications

• Minimum 1 year of luxury-brand guest service experience.
• Proficient in English; Arabic language is a plus.
• Strong guest service, interpersonal, and written communication skills.
• Basic knowledge of Opera PMS or similar hotel management systems.

Responsibilities

• Handle guest interactions with high hospitality; resolve complaints; assist guests with hotel services, hours of operations, and directions.
• Process packages, faxes, messages, and mail accurately and promptly.
• Work harmoniously with co-workers and supervisors.
• Maintain desk collateral and information for restaurants, museums, attractions, maps, and other local attractions; establish contacts with vendors.
• Store and retrieve guest luggage and packages.
• Input special arrangements the guest has made and ensure proper billing.
• Assist with duties in Guest Service, Business Center, and lobby during heavy volume.
• Provide basic troubleshooting for in-room services (Internet, TV, games, Web).
• Support smooth handling of luggage, deliveries, and special requests.
• Perform other tasks as assigned by management.

Skills

Guest service

English proficiency

Interpersonal skills

Communication skills

Tools

Opera PMS

Job description

Four Seasons Hotel Abu Dhabi at Al Maryah Island is seeking a Concierge Agent to welcome guests with exceptional hospitality and local insight.

You will handle guest requests, provide directions, and recommend experiences, coordinating with the Guest Service team to ensure a seamless stay.

A minimum of 1 year in a luxury brand, strong English skills (Arabic a plus), and strong communication are required; Opera PMS familiarity is a plus.