Luxury Concierge Agent – Abu Dhabi Guest Experience

AimGulf; Abu Dhabi; On-site; AED 48,000 - 72,000; Full time

Benefits offered by this job

Comprehensive benefits package

Excellent Training and Development

Complimentary Accommodation at other酒店

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Job summary

AimGulf in Abu Dhabi is seeking a Concierge Agent to deliver exceptional guest service at a luxury hotel. You will respond to inquiries, provide recommendations, and coordinate services with the Guest Experience team.

The role requires at least 1 year in a similar luxury role, fluency in English (Arabic a plus), and familiarity with Opera PMS. Comprehensive benefits and on-site accommodation are provided.

Qualifications

• Minimum of 1 year experience in a similar luxury role.
• Proficient in English (speaking, reading, writing).
• Knowledge of local attractions and guest service best practices.

Responsibilities

• Handle guest interactions with hospitality and professionalism; resolve complaints and assist with hotel services.
• Respond to guest requests promptly with local knowledge and recommendations.
• Process packages, messages, and mail accurately and timely.
• Update desk collateral with current information on restaurants, attractions, and maps.
• Coordinate with vendors for tickets and reservations and assist with luggage handling.

Skills

English proficiency

Guest service

Interpersonal communication

Problem solving

Tools

Opera PMS

Job description

AimGulf in Abu Dhabi is seeking a Concierge Agent to deliver exceptional guest service at a luxury hotel. You will respond to inquiries, provide recommendations, and coordinate services with the Guest Experience team.

The role requires at least 1 year in a similar luxury role, fluency in English (Arabic a plus), and familiarity with Opera PMS. Comprehensive benefits and on-site accommodation are provided.