Luxury Guest Experience Specialist—VIP Service & Concierge

Park Hyatt; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Park Hyatt Abu Dhabi invites a Guest Experience Specialist to deliver personalized luxury service from arrival to departure, anticipate guest needs, and ensure memorable stays for all guests.

You will greet VIP guests, coordinate with Housekeeping, F&B and Concierge, handle feedback with empathy, and promote the hotel's services and loyalty programs.

Ideal candidates are warm, communicative, with front desk or guest relations experience and familiarity with Opera PMS.

Qualifications

• Experience in guest relations or front office in hospitality.
• Excellent verbal and written communication.
• Proficiency with Opera or similar property management systems is an advantage.
• Passion for delivering a luxury guest experience.

Responsibilities

• Welcome and engage guests with a warm and professional demeanor throughout their stay.
• Serve as the main contact for VIP guests, special requests, and guest feedback.
• Note and act upon guest preferences and special occasions.
• Coordinate with Housekeeping, Food & Beverage, and Concierge to deliver seamless service.
• Handle guest concerns with empathy, professionalism, and efficiency.
• Conduct room inspections for VIP arrivals and ensure rooms meet brand standards.
• Maintain a strong presence in the lobby to assist guests and promote services.
• Assist with check-in and check-out as needed.
• Promote hotel services and loyalty programs to enhance the guest experience.
• Collect and analyze guest feedback to identify service improvement opportunities.

Skills

Guest service

Communication

Front office experience

Interpersonal skills

Tools

Opera PMS

Job description

Park Hyatt Abu Dhabi invites a Guest Experience Specialist to deliver personalized luxury service from arrival to departure, anticipate guest needs, and ensure memorable stays for all guests.

You will greet VIP guests, coordinate with Housekeeping, F&B and Concierge, handle feedback with empathy, and promote the hotel's services and loyalty programs.

Ideal candidates are warm, communicative, with front desk or guest relations experience and familiarity with Opera PMS.