Lux Concierge: Imperial Club Guest Relations

Atlantis; Dubai; On-site; AED 55,800 - 83,700; Full time

Benefits offered by this job

Tax-free salary

Medical insurance

Annual flights home

Life insurance

Incentive opportunities

F&B privileges

Discounted stays

Structured training

International career mobility

Wellbeing initiatives

Internal advancement opportunities

Job summary

Atlantis Resorts in Dubai is seeking a polished Imperial Club Agent to manage guest journeys from arrival to departure with luxury service. The role requires precise front office procedures, concierge support, and cashiering accuracy across the Imperial Club experience.

Ideal candidates will have experience in high-end hospitality, English fluency, and a passion for personalized service. Arabic or Russian skills are a plus, with opportunities for growth within a premier resort network.

Qualifications

• Previous experience in Front Office, Club Lounge, Guest Relations, Concierge, or reception roles.
• Luxury hotel or five-star resort experience preferred.
• Passion for personalized guest service and relationships.

Responsibilities

• Welcome Imperial Club guests with a personalized arrival experience.
• Complete check-in and check-out procedures accurately and efficiently.
• Verify reservations, guest details, room allocations, payments, and special requests.

Skills

Imperial Club operations

Luxury guest relations

Front office services

Check-in procedures

Check-out procedures

Opera Cloud

Hotel cashiering

Cash handling

Credit card processing

Guest profile management

Welcome calls

Guest care calls

Concierge assistance

Restaurant reservations

Activity bookings

Transportation coordination

Personalized service

VIP guest support

Service recovery

Resort knowledge

Cross-department coordination

Guest confidentiality

Five-star hospitality

Tools

Opera Cloud

Job description

Atlantis Resorts in Dubai is seeking a polished Imperial Club Agent to manage guest journeys from arrival to departure with luxury service. The role requires precise front office procedures, concierge support, and cashiering accuracy across the Imperial Club experience.

Ideal candidates will have experience in high-end hospitality, English fluency, and a passion for personalized service. Arabic or Russian skills are a plus, with opportunities for growth within a premier resort network.