Luxury Butler Team Leader - Shipboard Guest Services

Silversea; Dubai; On-site; AED 42,000 - 70,000; Full time

Job summary

Silversea is seeking an experienced Butler to provide guest-facing luxury service in a Dubai-based setting. You will deliver high-end butler services, manage guest requests, and lead a diverse Butler team to uphold brand standards.

The role requires at least two years in luxury hospitality or cruise line environments, with English fluency and additional language skills considered a plus. Previous shipboard experience is highly valued, and a formal Butler certification is advantageous.

Qualifications

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification such as The International Butler Academy is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written) with strong communication; additional languages (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese) are an asset
• Excellent interpersonal and leadership skills; ability to lead, motivate, and develop a culturally diverse workforce

Responsibilities

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team

Skills

Butler experience

Leadership

Communication

Multilingual

Shipboard exp

English fluency

Education

Butler certification

Job description

Silversea is seeking an experienced Butler to provide guest-facing luxury service in a Dubai-based setting. You will deliver high-end butler services, manage guest requests, and lead a diverse Butler team to uphold brand standards.

The role requires at least two years in luxury hospitality or cruise line environments, with English fluency and additional language skills considered a plus. Previous shipboard experience is highly valued, and a formal Butler certification is advantageous.