Butler Manager

Silversea; Dubai; On-site; AED 42,000 - 70,000; Full time

Job summary

Silversea is seeking an experienced Butler to provide guest-facing luxury service in a Dubai-based setting. You will deliver high-end butler services, manage guest requests, and lead a diverse Butler team to uphold brand standards.

The role requires at least two years in luxury hospitality or cruise line environments, with English fluency and additional language skills considered a plus. Previous shipboard experience is highly valued, and a formal Butler certification is advantageous.

Qualifications

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment.
• Professional Butler or luxury service certification such as The International Butler Academy is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written) with strong communication; additional languages (French, Spanish, Italian, Russian, Mandarin, Arabic, Japanese) are an asset
• Excellent interpersonal and leadership skills; ability to lead, motivate, and develop a culturally diverse workforce

Responsibilities

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team

Skills

Butler experience

Leadership

Communication

Multilingual

Shipboard exp

English fluency

Education

Butler certification

Job description

• Minimum of two (2) years Butler/guest facing experience in a luxury hotel, resort or cruise line environment
• Professional Butler or luxury service certification such as \"The International Butler Academy) is an advantage
• Previous shipboard experience is highly preferred
• Excellent fluent English (verbal and written). Excellent communication skills and additional languages such as (French, Spanish, Italian, Russian, mandarin, Arabic, Japanese are an asset).
• Excellent interpersonal and leadership skills؛ ability to lead, motivate, and develop a culturally diverse workforce

Duties and Responsibilities:

• Ensure delivery of exceptional butler services to guests
• Ensure all guest orders, requests, enquiries are fulfilled timely & efficiently
• Conduct embarkation inspections of all VIP suites
• Ensure in-suite arrival procedures are executed to brand standards.
• Lead, coach, train, and develop the Butler Team to consistently deliver superior service performance aligned with brand expectations.
• Mentor and prepare the Senior Butler for managerial responsibilities
• Meet or exceed brand‑defined performance targets and KPIs for the Butler Team.