Luxury Butler Supervisor - Guest Experience Leader

SOFITEL; Dubai; On-site; AED 223,000 - 312,000; Full time

Job summary

Sofitel Dubai The Palm seeks an experienced Butler Supervisor to lead the Butler team in delivering personalised, anticipatory guest experiences in line with our luxury standards. You will coordinate VIP activities, optimize in-room amenities, and ensure seamless service across departments.

We value strong leadership, meticulous attention to detail and a passion for hospitality. Fluent English is required, with French or Arabic a plus. Shifts include weekends and holidays.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or Front Office operations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly French or Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.

Responsibilities

• Supervise guide and support the Butler team in delivering exceptional and personalised guest services
• Ensure all guest requests, preferences, and special arrangements are handled promptly and professionally
• Coordinate VIP arrivals, departures, special occasions and personalised in-room amenities
• Maintain close communication with Front Office, Housekeeping, Food & Beverage, Concierge and other departments to ensure seamless guest experiences
• Monitor daily Butler operations, room assignments, guest profiles and service standards
• Conduct regular briefings, coaching sessions and on-the-job training to maintain service excellence
• Handle guest feedback, complaints and special requests professionally, ensuring timely resolution and guest satisfaction
• Ensure compliance with hotel policies, brand standards, grooming guidelines and health and safety procedures
• Monitor the presentation, cleanliness and readiness of guest rooms and Butler service areas in coordination with the relevant departments
• Maintain accurate guest preference records and ensure confidentiality of guest information
• Support the Butler Manager in team scheduling, performance monitoring and operational planning
• Promote Sofitel s French art de vivre, Heartist culture and commitment to creating memorable luxury experiences

Skills

Leadership

Customer service

Communication

Training

Hospitality

Education

Diploma/Degree in Hospitality Management

Job description

Sofitel Dubai The Palm seeks an experienced Butler Supervisor to lead the Butler team in delivering personalised, anticipatory guest experiences in line with our luxury standards. You will coordinate VIP activities, optimize in-room amenities, and ensure seamless service across departments.

We value strong leadership, meticulous attention to detail and a passion for hospitality. Fluent English is required, with French or Arabic a plus. Shifts include weekends and holidays.