Luxury Butler & Personal Guest Concierge

Rixos Hotels Gulf; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

Rixos Premium Saadiyat Island invites applications for a Luxury Butler role. You will greet guests, provide room orientation and coordinate services with F&B and housekeeping to ensure flawless stays.

Ideal candidates have a Diploma or degree in Hospitality Management, experience in luxury hospitality, and proven supervisory skills. Excellent English is required; knowledge of Russian, Turkish or Arabic is a plus. Flexibility to work weekends is expected.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or hospitality operations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly Russian, Turkish or Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts, weekends, and public holidays as required.

Responsibilities

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guest room and assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guest’s luggage as required by guests request.
• Ensure Butler’s pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

Skills

Communication skills

Leadership

Guest service

Discretion

Problem-solving

Flexibility

Education

Diploma or degree in Hospitality Management

Job description

Rixos Premium Saadiyat Island invites applications for a Luxury Butler role. You will greet guests, provide room orientation and coordinate services with F&B and housekeeping to ensure flawless stays.

Ideal candidates have a Diploma or degree in Hospitality Management, experience in luxury hospitality, and proven supervisory skills. Excellent English is required; knowledge of Russian, Turkish or Arabic is a plus. Flexibility to work weekends is expected.