Luxury Butler & Guest Experience Lead (5-Star Resort)

AccorHotels Middle East; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

AccorHotels Middle East is seeking a luxury Butler for Rixos Premium Saadiyat Island in Abu Dhabi. The role focuses on guest-centric service, room orientation, and seamless support across hotel operations to uphold five-star standards.

Ideal candidates will have hospitality management education, luxury experience, and strong English communication. Willingness to work shifts, including weekends and holidays, is required in a premium resort environment.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Experience in luxury hospitality, preferably Butler services.
• Previous supervisory experience in a five-star hotel or luxury resort.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and deliver personalised service with professionalism.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service and all food & beverage items served in rooms.
• Assist housekeeping with cleaning and servicing of all rooms to standard.
• Maintain guests' personal items and wardrobes in a clean, neat fashion.
• Unpack/pack luggage and manage guest requests as needed.
• Keep Butler’s pantry clean and stocked; assist with bookings and local information.

Skills

English proficiency

Interpersonal skills

Leadership

Guest service

Problem solving

Education

Diploma or degree in Hospitality Management

Job description

AccorHotels Middle East is seeking a luxury Butler for Rixos Premium Saadiyat Island in Abu Dhabi. The role focuses on guest-centric service, room orientation, and seamless support across hotel operations to uphold five-star standards.

Ideal candidates will have hospitality management education, luxury experience, and strong English communication. Willingness to work shifts, including weekends and holidays, is required in a premium resort environment.