Butler

RIXOS; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Job summary

Rixos Premium Saadiyat Island, part of Accor, seeks a professional Butler to greet guests, coordinate with room service, and ensure luxury service throughout the stay. You will manage luggage, unpack/pack, assist with reservations, and maintain the highest standards of hospitality.

Fluency in English is essential; additional languages are an advantage. A hospitality qualification and prior five-star experience help you deliver personalized, discreet service in a resort environment.

Qualifications

• Diploma or degree in Hospitality Management or related field is preferred.
• Luxury hospitality experience, preferably in Butler services.
• Supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Fluency in English; additional languages (Russian, Turkish or Arabic) are advantages.

Responsibilities

• Greet all arriving guests and offer a detailed orientation of their rooms and facilities.
• Coordinate with room service and all food & beverage items served in rooms and removals.
• Coordinate servicing of guest rooms and assist housekeeping to standard.
• Maintain guests' personal items, clothing and wardrobes in a clean, neat fashion.
• Process guest valet requirements and perform simple pressing of clothes as needed.
• Unpack and pack guest luggage as requested by guests.
• Ensure Butler's pantry is clean and orderly at all times.
• Maintain stock and charges in suite bars.
• Assist guests with room and local information; make bookings and reservations as required.
• Assist in restaurant, reception, luggage services, back-of-house cleaning and maintenance as needed.

Skills

Communication skills

Leadership

Interpersonal skills

Discretion

Guest service

Multilingual advantage

Education

Diploma or degree in Hospitality Management

Job description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guestroomand assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guest’s luggage as required by guests request.
• Ensure Butler’s pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or hospitalityoperations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly Russian, Turkishor Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts, weekends, and public holidays as required.

Additional Information

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding

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