Lead Butler Supervisor - Russian-Speaking Luxury Resort

SOFITEL; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

Sofitel Dubai The Palm invites applications for a Butler Supervisor (Female - Russian Speaker) to lead the Butler team in delivering personalized, anticipatory guest experiences at our 5-star beachfront resort. The role requires strong leadership, attention to detail, and discretion to ensure every guest receives seamless service across front desk, housekeeping, F&B, and concierge.

Fluent English is essential; Russian language is a plus, and previous luxury-hospitality supervisory experience is

Qualifications

• Diploma or degree in Hospitality Management preferred.
• Experience in luxury hospitality, preferably Butler or Front Office.
• Supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Fluent in English; additional languages (French or Arabic) are a plus.

Responsibilities

• Supervise, guide, and support the Butler team in delivering exceptional and personalised guest services.
• Ensure all guest requests, preferences, and special arrangements are handled promptly and professionally.
• Coordinate VIP arrivals, departures, special occasions, and personalised in-room amenities.
• Maintain close communication with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure seamless guest experiences.
• Monitor daily Butler operations, room assignments, guest profiles, and service standards.
• Conduct regular briefings, coaching sessions, and on-the-job training to maintain service excellence.
• Handle guest feedback, complaints, and special requests professionally, ensuring timely resolution and guest satisfaction.
• Ensure compliance with hotel policies, brand standards, grooming guidelines, and health and safety procedures.
• Monitor the presentation, cleanliness, and readiness of guest rooms and Butler service areas in coordination with the relevant departments.
• Maintain accurate guest preference records and ensure confidentiality of guest information.
• Support the Butler Manager in team scheduling, performance monitoring, and operational planning.
• Promote Sofitel’s French art de vivre, Heartist culture, and commitment to creating memorable luxury experiences.

Skills

Leadership

Communication

Interpersonal skills

Problem-solving

English language

Russian language

French language

Arabic language

Education

Hospitality management degree

Job description

Sofitel Dubai The Palm invites applications for a Butler Supervisor (Female - Russian Speaker) to lead the Butler team in delivering personalized, anticipatory guest experiences at our 5-star beachfront resort. The role requires strong leadership, attention to detail, and discretion to ensure every guest receives seamless service across front desk, housekeeping, F&B, and concierge.

Fluent English is essential; Russian language is a plus, and previous luxury-hospitality supervisory experience is