Butler

AccorHotels Middle East; Abu Dhabi; On-site; AED 134,000 - 223,000; Full time

Job summary

AccorHotels Middle East is seeking a luxury Butler for Rixos Premium Saadiyat Island in Abu Dhabi. The role focuses on guest-centric service, room orientation, and seamless support across hotel operations to uphold five-star standards.

Ideal candidates will have hospitality management education, luxury experience, and strong English communication. Willingness to work shifts, including weekends and holidays, is required in a premium resort environment.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Experience in luxury hospitality, preferably Butler services.
• Previous supervisory experience in a five-star hotel or luxury resort.
• Excellent communication and interpersonal skills.
• Ability to anticipate guest needs and deliver personalised service with professionalism.
• Flexible to work shifts, weekends and public holidays.

Responsibilities

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service and all food & beverage items served in rooms.
• Assist housekeeping with cleaning and servicing of all rooms to standard.
• Maintain guests' personal items and wardrobes in a clean, neat fashion.
• Unpack/pack luggage and manage guest requests as needed.
• Keep Butler’s pantry clean and stocked; assist with bookings and local information.

Skills

English proficiency

Interpersonal skills

Leadership

Guest service

Problem solving

Education

Diploma or degree in Hospitality Management

Job description

Job description

Company Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description

• Greet all arriving guests and offer a detailed orientation of their rooms and its facilities.
• Co-ordinate with room service, all food and beverage items served in rooms and subsequent removal of used items.
• Co-ordinate the servicing of guestroomand assist Housekeeping in the cleaning and servicing of all rooms to required standard, check that rooms are serviced to standard.
• Maintain the guest’s personal items, clothing and wardrobes in a clean, neat fashion throughout their stay.
• Collect, process, check, deliver all guests valet requirements, perform simple pressing of guest clothing as necessary.
• Unpack and pack guest’s luggage as required by guests request.
• Ensure Butler’s pantry in a clean orderly manner at all times.
• Maintain stock and charge in suite bars.
• Assist guest with room and local information; make bookings and reservations as required by guest.
• Assist as required in the following areas, restaurant, reception, luggage services, back of house cleaning and maintenance.

Qualifications

• Diploma or degree in Hospitality Management or a related field is preferred.
• Previous experience in luxury hospitality, preferably in Butler services or hospitalityoperations.
• Previous supervisory experience in a five-star hotel or luxury resort is an advantage.
• Excellent communication and interpersonal skills.
• Strong leadership, organisational, and problem-solving abilities.
• Ability to anticipate guest needs and deliver personalised service with professionalism and discretion.
• Excellent command of English; additional languages, particularly Russian, Turkishor Arabic, are an advantage.
• Well-groomed, guest-oriented, and committed to maintaining the highest standards of luxury hospitality.
• Flexible to work shifts, weekends, and public holidays as required.

Additional Information

• Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
• At Accor, we are Heartists!

Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists at Rixos Premium Saadiyat Island, every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other. We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding