Executive Lounge Waiter/Waitress — Premium Guest Service

Kempinski Hotels; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Kempinski Hotels in Dubai, United Arab Emirates, seeks a front office/guest services professional to deliver exceptional food and beverage service in the outlet. You will uphold Kempinski’s standards, upsell products, and maintain impeccable personal presentation in a fast-paced environment.

The role requires punctuality, thorough knowledge of offered services and menu items, and the ability to handle guest inquiries with courtesy and efficiency. Training on POS and safety procedures is provided.

Qualifications

• Must be customer-focused and able to provide courteous, professional service.
• Ability to upsell and explain menu items and promotions.
• Maintain high personal appearance and hygiene standards per hotel policy.

Responsibilities

• Provide food and beverage service to guests in the assigned outlet.
• Report for duty punctually in correct uniform and with nametag.
• Deliver courteous, professional and efficient service at all times.
• Be knowledgeable of all hotel services and food and beverage items.
• Upsell items and offer alternatives to guests.

Skills

Customer service

Upselling

Professional appearance

POS system knowledge

Tools

POS system

Job description

Kempinski Hotels in Dubai, United Arab Emirates, seeks a front office/guest services professional to deliver exceptional food and beverage service in the outlet. You will uphold Kempinski’s standards, upsell products, and maintain impeccable personal presentation in a fast-paced environment.

The role requires punctuality, thorough knowledge of offered services and menu items, and the ability to handle guest inquiries with courtesy and efficiency. Training on POS and safety procedures is provided.