Night-Shift Auto Service Advisor & Call Centre

Tanqeeb; Dubai; On-site; AED 22,000 - 27,000; Full time

Benefits offered by this job

Employment visa and medical insurance

Commission on earnings

Weekly rest day and annual leave

Job summary

Buraq Autos, the on-site customer-service desk in International City, Dubai, is seeking a Call Centre Executive / Automotive Service Advisor for the night shift. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.

You will handle calls and WhatsApp inquiries, collect vehicle details, coordinate service requests, and provide clear quotations and updates. Fluency in English is required; Arabic is a plus.

Qualifications

• Experience in call-handling / customer-service settings.
• Automotive service-advisor experience is preferred (not mandatory).
• Strong English communication; Arabic is a plus.

Responsibilities

• Answer inbound calls and WhatsApp inquiries promptly and professionally.
• Collect vehicle details and location information for service requests.
• Coordinate battery, tyre, jump-start and roadside-service enquiries.
• Explain service options and quotes clearly; convert inquiries into bookings.
• Coordinate with dispatchers and technicians; provide realistic updates.
• Follow up on quotations and bookings.
• Maintain accurate customer and job records in the system.
• Escalate complaints or technical questions to the right person.
• Provide a clear handover to the morning shift.

Skills

Call handling

Customer service

Data entry

WhatsApp

Coordination

English

Arabic advantage

Job description

Buraq Autos, the on-site customer-service desk in International City, Dubai, is seeking a Call Centre Executive / Automotive Service Advisor for the night shift. This is a customer-service and coordination role, not a mechanic vacancy; no technical diagnosis over the phone is expected.

You will handle calls and WhatsApp inquiries, collect vehicle details, coordinate service requests, and provide clear quotations and updates. Fluency in English is required; Arabic is a plus.