Guest Experience Ambassador — Luxury Front Desk

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary package

World-class development opportunities

Complimentary stays with breakfast in

50% off at bars and restaurants

Meals on duty

Private Medical Insurance

Life Insurance

Flight allowance every 24 months

Company accommodation

Transportation to/from work

Uniform provided with complimentary la

Job summary

The Lana, part of Dorchester Collection, in Dubai is seeking a Front Office Agent to join the Rooms - Front Office team. The role requires welcoming guests, coordinating with departments, and upholding the We Care philosophy. You will contribute to delivering exceptional service in a luxury hotel environment.

Applicants should have front desk experience, fluency in English, and a proactive, guest-centric approach. Multilingual skills and familiarity with Opera and related systems are valued.

Qualifications

• Fluency in English required; additional languages a plus.
• High empathy and guest-centric mindset.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks and deliver exceptional service.

Responsibilities

• Act as hotel ambassador and welcome guests throughout the day.
• Coordinate with other departments to ensure seamless guest experiences.
• Handle daily front desk duties with efficiency and empathy.
• Fulfill guest requests and special occasions with care and creativity.
• Support the team in maintaining Dorchester Collection standards.

Skills

English fluency

Empathy

Guest-centric

Communication

Tools

Microsoft Dynamics

Opera

HotSOS

Spa Soft

Job description

The Lana, part of Dorchester Collection, in Dubai is seeking a Front Office Agent to join the Rooms - Front Office team. The role requires welcoming guests, coordinating with departments, and upholding the We Care philosophy. You will contribute to delivering exceptional service in a luxury hotel environment.

Applicants should have front desk experience, fluency in English, and a proactive, guest-centric approach. Multilingual skills and familiarity with Opera and related systems are valued.