Lux Banquet Manager for VIP Events & F&B

Raffles Hotels & Resorts; Dubai; On-site; AED 288,000 - 360,000; Full time

Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont &

Job summary

Raffles The Palm in Dubai invites applications for a Banquet Manager to lead luxury banquet operations, ensuring flawless event setup, service, and teardown. You will mentor staff, uphold Ritz-Carlton-level hospitality standards, and coordinate with Culinary, Stewarding, and other departments to optimize guest experience.

The role requires strong leadership, meticulous attention to detail, and a proactive, organized approach to managing resources, schedules, and safety protocols in a high-end

Qualifications

• Excellent communication skills with strong emotional intelligence and interpersonal awareness.
• Passionate about luxury hospitality, personalized service and attention to detail.
• Calm, composed and solution-oriented under pressure, with strong leadership presence.
• Proactive, highly organized and able to anticipate guest and operational needs.
• Team-oriented, discreet and culturally sensitive, with the ability to inspire and develop colleagues.

Responsibilities

• Lead and supervise banquet floor operations, ensuring seamless setup, service execution, breakdown and coordination of all events in line with luxury service standards
• Drive operational excellence and guest satisfaction by maintaining impeccable service standards, anticipating guest needs, resolving issues promptly and coordinating closely with Culinary, Stewarding and other departments.
• Coach and lead the banquet team on the floor, ensuring effective briefings, task allocation, grooming, product knowledge and adherence to Raffles standards, while supporting productivity and cost control
• Set Banquets budget & forecast and analyse monthly P&L reports
• Develop and maintain all training programs
• Prepare weekly team schedules keeping in mind anticipated business, operating budgets and standards of service
• Recruit and select Banquet colleagues
• Ensure proper care, security and maintenance of Banquet equipment through proper supervision of service personnel, including outside contractors
• Assume responsibility for shift supervisory duties on a regular basis, especially with VIP and "at cost" functions
• Coordinate the needs of the Catering department with the managers of interrelated departments
• Inspect Banquet Servers’ work assignments and supervise the standards of all function rooms and adjacent public areas
• Follow established accounting procedures
• Maintain all public areas to be presentable with specific set-ups at all times
• Maintain the inventory stock of all equipment on and off the property
• Post all contracted function sheets and give instructions to Assistants, Waiters and casuals to ensure the success of the function
• Conduct monthly departmental meetings to provide information to the banquet staff, obtain staff feedback, and provide a regular forum for department communication
• Constantly monitor Banquet team appearance, attitude and degree of professionalism
• Implement safety and emergency procedures when necessary
• Consistently follow and implement HACCP policies and procedures
• Manage organization and cleanliness of departmental areas by conducting weekly walk through with Hygiene Manager, Housekeeping and Engineering Department
• Assist other F&B Outlets in their operations during peak times as needed

Skills

Leadership presence

Excellent communication

Emotional intelligence

Attention to detail

Organized

Job description

Raffles The Palm in Dubai invites applications for a Banquet Manager to lead luxury banquet operations, ensuring flawless event setup, service, and teardown. You will mentor staff, uphold Ritz-Carlton-level hospitality standards, and coordinate with Culinary, Stewarding, and other departments to optimize guest experience.

The role requires strong leadership, meticulous attention to detail, and a proactive, organized approach to managing resources, schedules, and safety protocols in a high-end