Banquet Manager - All Day Dining - Raffles the Palm, Dubai

Banquet Manager - All Day Dining - Raffles the Palm, Dubai; Dubai; On-site; AED 223,200 - 446,400; Full time

Job summary

Raffles the Palm Dubai is seeking a Banquet Manager for the All Day Dining venue to lead and oversee daily restaurant operations. The role focuses on delivering high standards of service, staff development, and adherence to F&B policies within a luxury hotel setting.

The successful candidate will manage day-to-day operations, train and motivate the team, and ensure impeccable guest experience and service quality in a fast-paced, 5-star environment.

Qualifications

• English proficiency required.
• Experience in high-end restaurant service.
• Ability to lead and train staff effectively.
• Strong interpersonal and HR management capabilities.

Responsibilities

• Manage day-to-day operations of the restaurant.
• Motivate, supervise and develop staff.
• Ensure compliance with F&B policies and standards.
• Handle guest complaints and service recovery.
• Maintain product knowledge and monitor quality.

Skills

English proficiency

Restaurant service experience

Professional appearance

Leadership & training

Interpersonal skills

HR management

Organisational skills

Education

Degree in Hotel & Restaurant management or equivalent

Job description

JOB REF: 45809

Location Dubai

Address Emerald Palace

• Hotel & Hospitality jobs
• Overnight & Night Shift jobs
• Customer Service jobs
• Travel & Tourism jobs
• Restaurant & Kitchen jobs
• Management & Consultancy
• Business Development & Commercial

Banquet Manager - All Day Dining - Raffles the Palm, Dubai

Job Description:

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago.

This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand‑crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

The property is set to open in the fourth quarter of 2021.

When visiting Raffles , guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well‑travelled guests.

Raffles Hotels & Resorts is an award‑winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.

If you are looking for a dynamic environment for growth, please join us as Banquet Manager.

To manage the overall operation of the restaurant, following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.

• Motivate, discipline, direct and supervise the work of all employees in the restaurant
• Develop and maintain training programs to ensure a high degree of staff professionalism
• Manage day‑to‑day operations of the restaurant
• Handle complaints and make effective service recovery
• Ensure standards are being followed in accordance with F&B policies and procedures
• Ensure all employees have full product knowledge
• Regularly inspect food & beverage quality
• Follow established and proper Accounting procedures
• Hold monthly one‑to‑one staff meetings to establish and monitor targets and achievements, and update performance logs accordingly
• Conduct daily roll plays and ensure employees adhere to grooming standards
• Liaise with stewarding on inventory and breakage control
• Maintain daily log book maintaining clear and concise information on the operations.
• Establish guest database with preference records of regular guests
• Schedule employees to maintain Hotel’s service standards within budgeted labour costs
• Assign responsibilities to subordinates and conduct regular performance checks
• Implement weekly cleaning schedules for operating equipment
• Manage organisation and cleanliness of departmental areas by conducting weekly walk‑throughs with Hygiene Manager, Housekeeping and Engineering Department
• Control stock of all equipment in the restaurant
• Constantly monitor staff's appearance, attitude and degree of professionalism

PERSONAL ATTRIBUTES

• Excellent reading, written and oral proficiency in English
• Experienced in all aspects of restaurant service
• Must be well‑presented and professionally groomed at all times
• Excellent leader and trainer with strong motivational skills
• Strong interpersonal skills and attention to detail
• High degree of professionalism, sound human resources management capabilities, business acumen, energy and determination
• Proven organisational skills, able to set and meet deadlines with quality results

QUALIFICATIONS

• Degree in Hotel & Restaurant management or equivalent

EXPERIENCE

• Minimum 2 - 3 years Hotel experience